We check every order before it is sealed. If something still goes wrong on the way, tell us within 48 hours of delivery and we will replace the item or refund it in full, including any delivery charge you paid for that item.

• A pouch or box that arrives torn, crushed, or leaking.
• A product, variety, or weight that does not match your order.
• An item that is missing from your parcel.
• Products that are spoiled, stale, or past their best on arrival.

• Problems reported more than 48 hours after delivery.
• Opened or partly eaten packs, unless the product was spoiled on arrival.
• A change of mind or a difference in personal taste.
• Damage from storing the pack in heat, sunlight, or damp after delivery.
• Custom hampers, bulk, or corporate orders, except for damage in transit.

1. 1Take photosPhotograph the outer box, the shipping label, and the damaged or wrong item.
2. 2Contact us within 48 hoursSend your order number and photos on WhatsApp or email hello@example.com.
3. 3We review itWe reply within one working day, usually sooner.
4. 4Replacement or refundChoose a fresh replacement or a refund. You do not need to send the damaged pack back.

• Once approved, refunds are processed within 5 to 7 working days.
• UPI, card, and net-banking payments go back to the same account or card you paid with.
• Cash on delivery orders are refunded by UPI or bank transfer to details you share with us.
• Your bank may take a few extra days to show the money in your statement.

You can cancel any time before your order is packed and shipped for a full refund. Message us with your order number as soon as possible; Jaipur same-day orders are packed quickly.

Once an order has shipped it cannot be cancelled. You can refuse a cash on delivery parcel at the door, but please tell us first so we can stop it. You can check your order status any time on Track order.

We check every order before it is sealed. If something still goes wrong on the way, tell us within 48 hours of delivery and we will replace the item or refund it in full, including any delivery charge you paid for that item.

• A pouch or box that arrives torn, crushed, or leaking.
• A product, variety, or weight that does not match your order.
• An item that is missing from your parcel.
• Products that are spoiled, stale, or past their best on arrival.

• Problems reported more than 48 hours after delivery.
• Opened or partly eaten packs, unless the product was spoiled on arrival.
• A change of mind or a difference in personal taste.
• Damage from storing the pack in heat, sunlight, or damp after delivery.
• Custom hampers, bulk, or corporate orders, except for damage in transit.

1. 1Take photosPhotograph the outer box, the shipping label, and the damaged or wrong item.
2. 2Contact us within 48 hoursSend your order number and photos on WhatsApp or email hello@example.com.
3. 3We review itWe reply within one working day, usually sooner.
4. 4Replacement or refundChoose a fresh replacement or a refund. You do not need to send the damaged pack back.

• Once approved, refunds are processed within 5 to 7 working days.
• UPI, card, and net-banking payments go back to the same account or card you paid with.
• Cash on delivery orders are refunded by UPI or bank transfer to details you share with us.
• Your bank may take a few extra days to show the money in your statement.

You can cancel any time before your order is packed and shipped for a full refund. Message us with your order number as soon as possible; Jaipur same-day orders are packed quickly.

Once an order has shipped it cannot be cancelled. You can refuse a cash on delivery parcel at the door, but please tell us first so we can stop it. You can check your order status any time on Track order.